FAQ / SUPPORT

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Transaction Refund

How long does the refund process take?

The refund duration varies depending on the acquirer. Refunds processed on the same day before settlement will be refunded instantly. For manual refund requests submitted via email to support@revenuemonster.my, the processing time may take 14 to 60 working days.

Are there extra charges for a refund request?

No charges apply if the refund is processed before settlement. Post-settlement refunds incur MDR charges, which are borne by the Merchant.

How do I set or reset the Refund PIN?

In Merchant Portal, go to Settings → Refund PIN under Payment, reconfirm the PIN, and a TAC will be sent to your registered mobile number.

How do I request a refund from the Terminal?

In the terminal, go to the transaction history, select the required transaction, and click the Refund button.

How do I request a refund in the Merchant Portal?

In Merchant Portal, go to the Payment → Transaction → search for the required transaction → click the Refund button.

How do I request a Credit Card refund?

For offline transactions, refund via the terminal on the same day before settlement. For online or post-settlement transactions, contact our support hotline at 016-669 9168 or email support@revenuemonster.my

What information is needed for a refund?

A refund request form may required, please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

After settlement, will a refund deduct any fees?

Yes. Merchant must bear the MDR rate charges if request for a refund after the transaction settlement.