FAQ / SUPPORT

How can we help?

Account Registration and Setup

How do I sign up as a merchant?

Visit MERCHANT PORTAL and click on Sign Up to begin your journey.

What documents are required for account verification?

Refer to ONBOARDING GUIDE for different types of documents required for verification. Please email us at support@revenuemonster.my for more information.

How long does the onboarding process takes?

The approval process varies depending on the scenario and the type of documents submitted.

How do I reset my password or recover my account?

Click on Forgot Password, follow the instruction to reset password.

How do I update my business details or bank information?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do I check the status of my merchant application?

Visit MERCHANT PORTAL to view your current account status.

Where can I view package prices?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

Where can I escalate issues during onboarding?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

Where can I find documents related to POS Terminal Integration?

Visit REVENUE MONSTER DOC for details.