FAQ / SUPPORT

How can we help?

à la carte

How do I sign up for an Account?

In Merchant Portal, go to Service → à la carte Sign Up to complete registration, or contact our Business Development Team for assistance.

How do I know if my account has been activated?

You will receive an email notification once your account has been activated. Please ensure all pending documents have been submitted to Revenue Monster.

How do I receive customer orders?

When a customer places an order, you will receive a notification through the à la carte app. You may choose to accept or reject the order.

How do I request a delivery rider?

Upon receiving an à la carte order, select the option to request a rider. The system will automatically assign an available rider.

What happens if a rider rejects an order or item?

If a rider rejects the order, you can switch to your own delivery platform to proceed with fulfillment.

How do I cancel a rider?

Merchants cannot cancel riders directly. The system will continue searching for a replacement rider or allow you to switch to your own delivery service.

How do I refund a delivery fee?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do I file a complaint regarding a rider issue?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.