FAQ / SUPPORT

How can we help?

Payments Transactions and Settlement

Where can I check the transaction status?

Log in to the Merchant Portal, and navigate to: Payment > Transaction to view transaction details and statuses.

Where can I check the total MDR charged to my account?

Log in to the Merchant Portal, and navigate to: Payment > Payout to view MDR charges and related deductions.

How do I create a settlement account?

In the Merchant Portal, go to Payment → Settlement Account and click Create Settlement. Note: A new settlement account requires notifying the support team and carries an additional RM99 fee.

What is the Settlement Cycle?

The usual settlement cycle is T+2 (Transaction Date plus two processing days). Please note that processing may take longer during public holidays.

How do I view daily settlement reports?

In the Merchant Portal, go to Payment → Payout.

Can I changed the bank statement account?

Yes, Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do settlement transfer to me?

Your settlement will be credited to the bank account registered under Revenue Monster profile. Please ensure that your bank account details are accurate and up to date. You may review or update your bank information via Payment → Settlement Account.

What is the daily settlement cut-off time?

The daily cut-off time for e-wallet transactions is 11:59 PM. Note: Cut-off times may vary depending on the payment type or provider.

Can I download payout reports by month?

Payouts can be viewed daily under the Payout section in the Merchant Portal. For monthly settlement reports, please contact support@revenuemonster.my

Can I request to hold my settlement?

Yes, Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance. Note: Approval is subject to internal review.

What is NLB (Non-Local Bank)?

NLB refers to the processing fee charged by the payment network for routing and settling transactions between different banks or e-wallet providers.

Where can I download my e-Invoice?

In Merchant Portal, Payment → LHDN Invoice to generate your e-Invoice. Only transaction with status “SUCCESS” can generate an e-Invoice.