FAQ / SUPPORT

How can we help?

Terminal Issue

How do I apply for a terminal?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do I report an issue with a malfunctioning terminal?

Please email support@revenuemonster.my with below information, and note that costs may be incurred for parts replacement if required. • PIC Name • Contact Number • Store Address • Terminal Serial Number (SN) • Description of the Issue

How do I order paper rolls?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do I terminate terminal service?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

How do I request POSM materials?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

Can I buy the terminal instead of renting it?

Yes, please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

What should I do if the terminal shows “Terminal Attack”?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

What should I do if I encounter a network issue on the terminal?

Please restart your Wi-Fi connection or switch to mobile data (4G/5G).

What should I do if I encounter Error Code 58 “Transaction Not Permitted to Terminal”?

On the Terminal, tap the Profile Icon at the top-right corner → Select Manual Logon

What should I do if I encounter Error Code 89?

Please email support@revenuemonster.my or contact our support hotline at 016-699 9168 for assistance.

What are the implications if the terminal experiences a ‘Terminal Attack’ for the fourth time?

Please email support@revenuemonster.my or contact our support hotline at 016-669 9168 for further assistance.

How do I perform settlement from the terminal?

• Select Settlement • Choose Card or Wallet Transaction • Select Print to complete the process. Note : Please make sure paper roll sufficient before proceed, as there are no re-print are allow for settlement.