If you do not understand any of the terms of this Agreement, please contact us before using the Services. By you accessing and usinge of the Services herein, you shall beare deemed to agree to thehave accepted and agreed to the terms and conditions (“Terms and Conditions”) in this Agreement.
Section A: General Terms
1. Overview of this Agreement
This Agreement provides a general description of the Services that Revenue Monster may provide to you, including those that allow you to accept payments from purchasers of your goods or services or donors to your organization (“Customers”). We provide you with a more detailed description of the Services through published software libraries and application programming interfaces that may be used to access the Services (the “API”) and additional resources we make available to you on our website.
Before using the Services, you must register and create an account with Revenue Monster and create an account (a “Revenue Monster Account”).
Section A describes the process of registering for and using your Revenue Monster Account.
Section B describes your use of the API and the Services.
Section C describes the payment processing services (“Payment Processing Services”), which are is one of the types of Services provided by Revenue Monster.
Section D describes proper handling, management, and use of data generated during your use of the Services, including your Customers’ data.
Finally, Section E describes your liability to Revenue Monster for all losses connected with your Revenue Monster Account, your agreement to resolve all disputes with Revenue Monster by arbitration and not in a lawsuit, and other legal terms that apply to you.
2. Your Revenue Monster Account
a. Registration Registered and Permitted Activities: Only businesses (including sole proprietors), bona fide charitable organizations, and other entities or persons located in Malaysia are eligible to apply for a Revenue Monster Account to use the Services described in this Agreement. Revenue Monster and its affiliates may in the future provide Services to you or your affiliates in other countries or regions under separate agreements.
To register for a Revenue Monster Account, you or the person or people submitting the application (“Representative”) must provide us with your business or trade name, address, email, phone number, tax identification number, URL, the nature of your business or activities, and certain other information about you that we require. We may also collect personal information (including name, birthdate, and government-issued identification number) about your beneficial owners, principals, and your Revenue Monster Account administrator. Until you have submitted, and we have reviewed and approved, all required information, your Revenue Monster Account will be available to you on a preliminary basis only, and we may terminate it at any time and for any reason.
If you use Payment Processing Services, your name (or the name used to identify you) and URL may appear on your Customers’ bank or other statements. To minimize confusion and avoid potential disputes, these descriptors must be recognizable to your Customers and must accurately describe your business or activities. You may only use Payment Processing Services to facilitate Transactions (as defined below) with your Customers. You may not use Payment Processing Services to send money to others, to conduct any personal transactions, or for any other purposes prohibited by this Agreement.
b. Business Representative: You and your Representative individually affirm to Revenue Monster that your Representative is authorized to provide the information described in this Section A(.2) on your behalf and to bind you to this Agreement. We may require you or your Representative to provide additional information or documentation demonstrating your Representative’s authority.
If you are a sole proprietor, you and your Representative shall also affirm that your Representative is personally responsible and liable for your use of the Services and your obligations to Customers, including payment of any amounts owed under this Agreement.
You must register or transact at the age of majority and any party having access to the account shall be your legal responsibility.
c. Validation and Underwriting: At any time during the term of this Agreement and your use of the Services, we may require additional information from you to verify the information provided by you. Your failure to provide this information or material may result in suspension or termination of your Revenue Monster Account.
You authorize us to retrieve information about you from our service providers and other third parties, including credit reporting agencies and information bureaus and you authorize and direct such third parties to compile and provide such information to us. You acknowledge that this may include your name, addresses, credit history, and other data about you or your Representative. You acknowledge that we may use your information to verify any other information you provide to us, and that any information we collect may affect our assessment of your overall risk to our business. You acknowledge that in some cases, such information may lead to suspension or termination of your Revenue Monster Account. Revenue Monster may periodically update this information as part of our underwriting criteria and risk analysis procedures.
d. Changes to Your Business, kKeeping your Revenue Monster Account Currentupdated: You agree to keep the information in your Revenue Monster Account currentupdated. You must promptly update your Revenue Monster Account with any changes affecting you, the nature of your business activities, your Representatives, beneficial owners, principals, or any other pertinent information. We may suspend your Revenue Monster Account or terminate this Agreement if you fail to keep this information updatedcurrent. You also agree to promptly notify us in writing no more than three days in the event of any adverse changes in your financial condition; there is a planned or anticipated liquidation or substantial change in the basic nature of your business, or there is any change in the control or ownership of your business or parent entity.
3. Your Relationship with Your Customers
You may only use the Services for legitimate tTransactions with your Customers and you are responsible for your relationship with them. Revenue Monster is not responsible for the products or services you publicize or sell, or that your Customers purchase using the Services; or if you accept donations, for your communication to your Customers of the intended use of such donations. You affirm that you are solely responsible for the nature and quality of the products or services you provide, and for delivery, support, refunds, returns, and for any other ancillary services you provide to your Customers.
Revenue Monster provides Services to you but we have no way of knowing if any particular purchase, sale, donation, order, or other transaction (each a “Transaction”) is accurate or complete, or typical for your business. You are responsible for knowing whether a Transaction initiated by your Customer is erroneous or suspicious. If you are unsure if a Transaction is erroneous or suspicious, you agree to research the Transaction and, if necessary, contact your Customer before fulfilling or completing the Transaction. You are solely responsible for any losses you incur due to erroneous or fraudulent Transactions in connection with your use of the Services.
4. Fees, Fines and Taxes
Revenue Monster will provide the Services to you at the rates and for the fees (“Fees”) described in your respective merchant aAgreement. The Fees include charges for Transactions (such as processing a payment) and for other events connected with your Revenue Monster Account (such as handling a disputed charge). We may revise the Fees at any time. However, we will provide you with at least Thirty (30) days’ advance notice before revisions become applicable to you (or a longer period of notice if this is required by applicable Law).
In addition to the Fees, you are also responsible for any penalties or fines imposed in relation to your Revenue Monster Account resulting from your use of Payment Processing Services in a manner not permitted by this Agreement or any third party’s rules and regulations.
You are also obligated to pay all taxes, fees and other charges imposed by any governmental authority (“Taxes”), including any value added tax, goods and services tax, provincial sales tax and/or harmonized sales tax on the Services provided under this Agreement. If you are tax-exempted, you will provide us with an appropriate certificate or other evidence of tax exemption that is satisfactory to us as and when required by us.
Our fees are exclusive of any applicable Taxes, except as expressly stated to the contrary. You have sole responsibility and liability for: (i) determining what, if any, Taxes apply to the sale of your products and services, acceptance of donations, or payments you receive in connection with your use of the Services; and (ii) assessing, collecting, reporting, and remitting Taxes for your business to the appropriate tax and revenue authorities. If we are required to withhold any Taxes, or we are unable to validate any tax-related identification information you provide to us, we may deduct such Taxes from amounts otherwise owed and pay them to the appropriate taxing authority. If you are exempted from payment of such Taxes, you must provide us with an original certificate that satisfies applicable legal requirements attesting to your tax-exempt status. Upon our reasonable request, you must provide us with information regarding your tax affairs.
We may send documents to you and tax authorities for Transactions processed using the Services. Specifically, pursuant to applicable lLaw in Malaysia (including the Internal Revenue Code), we may be required to file periodic informational return with taxing authorities in relation to your use of the Services. If you use Payment Processing Services, you acknowledge that we will report the total amount of payments you receive each calendar year as required by the Internal Revenue ServiceBoard. We also may, but are not obliged to, electronically send you tax-related information.
5. Compliance with Laws and Policies for Alcohol Consumption
The sale of alcohol to individuals below the age of 21 years old or professing the religion of Islam is strictly prohibited. If you fall below any of the categories above, please immediately exit the website. You shall not purchase any Products from the website. You shall comply with and procure all your employees, staff, agents, representatives and/or personnel to comply with all applicable law, regulations, guidelines, policies, orders, codes and/or other requirements as may be imposed by all relevant governmental or regulatory bodies and authorities from time to time. You shall comply with all guidelines, rules, regulations, policies, instructions, and procedures in connection with this Agreement as imposed or may be imposed from time to time by alacarte.my at our absolute discretion. You warrant that you are licensed to do so and undertake that the sale, delivery and fulfilment of a food order which includes alcohol beverages shall be conducted in accordance with the applicable laws and regulations as well as your licence condition(s), if any. For the avoidance of doubt, you shall be solely responsible for, and controls, the sale and fulfilment of such food orders. You are not prohibited from selling alcohol under any law, regulation or religion; and You hold all necessary licences and/or permits to sell alcohol through the Service and shall provide a copy of such licences and/or permits and supporting documents to us as and when requested.
6. Services and Revenue Monster Account Support
We will provide you with support to resolve general issues relating to your Revenue Monster Account and your use of the Services. This support includes resources and documentation that we make available to you through the current versions of Revenue Monster’s support pages, API documentation, and other pages on our website (collectively, “Documentation”). The most efficient way to get answers to your questions is to review our Documentation. If you still have questions after reviewing the Documentation, please contact us.
You are solely responsible for providing support to Customers regarding Transaction receipts, product or service delivery, support, returns, refunds, and any other issues related to your products and services and business activities. We are not responsible for providing support for the Services to your Customers unless we agree otherwise in writing with you.
7. Definition of Prohibited Transactions
Prohibited Businesses include use of the Services in or for the benefit of a country, organization, entity, or person embargoed or blocked by any government.
By registering with us, you are confirming that you will not use the Service to accept payments in connection with the following businesses, business activities or business practices (“Prohibited Transactions”), and shall not be exhaustive:-
- Financial and professional services
- Investment & credit services, : Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; real estate opportunities; lending instruments
- Money and legal services: Money transmitters, check cashing, wire transfers, money orders; currency exchanges or dealers; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use RM to hold client funds, collection or settlement amounts, disputed funds, etc.)
- Virtual currency or stored value: Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); sale of stored value or credits maintained, accepted and issued by anyone other than the seller
- IP Infringement, :regulated or illegal products and services
- Intellectual property or proprietary rights infringement: Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that directly infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of RM intellectual property without express consent from RM; use of the RM name or logo including use of RM trade or service marks inconsistent with the RM Marks Usage Agreement, or in a manner that otherwise harms RM or the RM brand; any action that implies an untrue endorsement by or affiliation with RM
- Counterfeit or unauthorized goods: Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported
- Gambling: Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance
- Regulated products and services: Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis
- Adult content and services: Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features
- Unfair, predatory, or deceptive practices
- Get rich quick schemes: Investment opportunities or other services that promise high rewards
- Mug shot publication or pay-to-remove sites, :Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm
- No-value-added services: Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers
- Products or services that are otherwise prohibited by our financial partners
- Aggregation: Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds
- Drug paraphernalia: Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs
- High risk businesses: Bankruptcy lawyers; computer technical support; psychic services; travel reservation services and clubs; airlines; cruises; timeshares; prepaid phone cards, phone services, and cell phones; telemarketing, telecommunications equipment and telephone sales; drop shipping; forwarding brokers; negative response marketing; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies
- Multi-level marketing, Pyramid schemes, network marketing, and referral marketing programs
- Pseudo pharmaceuticals: Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body
- Social media activity: Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity
- Substances designed to mimic illegal drugs: Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom)
- Video game or virtual world credits, Sale of in-game currency unless the merchant is the operator of the virtual world
8. Service Requirements, Limitations and Restrictions
a. Compliance with Applicable Laws: You must use the Services in a lawful manner, and must obey all laws, rules, and regulations in Malaysia (“Laws”) applicable to your use of the Services and to Transactions. As applicable, this may include compliance with domestic and international Laws related to the use or provision of financial services, notification and consumer protection, unfair competition, privacy, and false advertising, and any other Laws relevant to Transactions.
b. Prohibited Businesses and Activities: You may not use the Services to enable any person (including you) to benefit any activities Revenue Monster has identified as a prohibited business (collectively, “Prohibited Businesses”).
c. Other Restricted Activities: You may not use the Services to facilitate illegal Transactions or to permit others to use the Services for personal, family or household purposes. In addition, you may not allow, and may not allow others to: (i) access or attempt to access non-public Revenue Monster systems, programs, data, or services; (ii) copy, reproduce, republish, upload, post, transmit, resell, or distribute in any way, any data, content, or any part of the Services, Documentation, or our website except as expressly permitted by applicable Laws; (iii) act as service bureau or pass-through agent for the Services with no added value to Customers; (iv) transfer any rights granted to you under this Agreement; (v) work around any of the technical limitations of the Services or enable functionality that is disabled or prohibited; (vi) reverse engineer or attempt to reverse engineer the Services except as expressly permitted by Laws; (vii) perform or attempt to perform any actions that would interfere with the normal operation of the Services or affect use of the Services by our other users; or (ix) impose an unreasonable or disproportionately large load on the Service.
9. Suspicion of Unauthorized or Illegal Use
We may refuse, condition, or suspend any Transactions that we believe: (i) may violate this Agreement or other agreements you may have with Revenue Monster; (ii) are unauthorized, fraudulent or illegal; or (iii) expose you, Revenue Monster, or others to risks unacceptable to Revenue Monster. If we suspect or know that you are using or have used the Services for unauthorized, fraudulent, or illegal purposes, we may share any information related to such activity with the appropriate financial institution, regulatory authority, or law enforcement agency consistent with our legal obligations. This information may include information about you, your Revenue Monster Account, your Customers, and Transactions made through your use of the Services.
10. Disclosures and Notices; Electronic Signature Consent
a. Consent to Electronic Disclosures and Notices: By registering for a Revenue Monster Account, you agree that such registration constitutes your electronic signature, and you consent to electronic provision of all disclosures and notices from Revenue Monster (“Notices”), including those required by Law. You also agree that your electronic consent will have the same legal effect as a physical signature.
b. Methods of Delivery: You agree that Revenue Monster can provide Notices regarding the Services to you through our website or through the Dashboard (as defined below), or by mailing Notices to the email or physical addresses identified in your Revenue Monster Account. Notices may include notifications about your Revenue Monster Account, changes to the Services, or other information we are required to provide to you. You also agree that electronic delivery of a Notice has the same legal effect as if we provided you with a physical copy. We will consider a Notice to have been received by you within 24 hours of the time a Notice is either posted to our website or emailed to you.
c. SMS and Text Messages: You authorize us to provide Notices to you via text message to allow us to verify your or your Representative’s control over your Revenue Monster Account (such as through two-step verification), and to provide you with other critical information about your Revenue Monster Account. Standard text or data charges may apply to such Notices. Where offered, you may disable text message notifications in the Dashboard by responding to any such message with “STOP”, or by following instructions provided in the message. However, by disabling text messaging, you may be disabling important Security Controls (as defined below) on your Revenue Monster Account and may increase the risk of loss to your business.
d. Requirements for Delivery: It should come as no surprise to you that you will need a computer or mobile device, Internet connectivity, and an updated browser to access your Dashboard and review the notices provided to you.
e. Withdrawing Consent: Due to the nature of the Services, you will not be able to begin using the Services without agreeing to electronic delivery of Notices. However, you may choose to withdraw your consent to receive Notices electronically by terminating your Revenue Monster Account.
a. Term and Termination: This Agreement is effective upon the date you first access or use the Services and continues until terminated by you or Revenue Monster. You may terminate this Agreement by closing your Revenue Monster Account by dropping us an email at firstname.lastname@example.org and ceasing to use the Service. If you use the Services again or register for another Revenue Monster Account, you are consenting to this Agreement. We may terminate this Agreement or close your Revenue Monster Account at any time for any reason by providing you Notice. We may suspend your Revenue Monster Account and your ability to access funds in your Revenue Monster Account, or terminate this Agreement, if :-
(i) we determine in our sole discretion that you are ineligible for the Services because of significant fraud or credit risk, or any other risks associated with your Revenue Monster Account;
(ii) you use the Services in a prohibited manner or otherwise do not comply with any of the provisions of this Agreement;
(iii) any Law, Payment Method Provider or Payment Method Acquirer requires us to do so; or
(iv) declared bankrupt, insolvent or found in default in debt obligations to a licensed bank by a Malaysian Court; or
(v) we are otherwise entitled to do so under this Agreement.
b. Effects of Termination: Termination does not immediately relieve you of obligations incurred by you under this Agreement. Upon termination, you agree to (i) complete all pending Transactions, (ii) stop accepting new Transactions, and (iii) immediately remove all Revenue Monster and payment network logos from your website (unless permitted under a separate license with the payment network). Your continued or renewed use of the Services after all pending Transactions have been processed serves to renew your consent to the terms of this Agreement. If you terminate this Agreement, we will pay out any remaining funds owed to you in accordance with Section C.
In addition, upon termination you understand and agree that (i) all licenses granted to you by Revenue Monster under this Agreement will end; (ii) subject to Section D.5, we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers; (iii) we will not be liable to you for compensation, reimbursement, or damages related to your use of the Services, or any termination or suspension of the Services or deletion of your information or account data; and (iv) you are still liable to us for any Fees or fines, or other financial obligation incurred by you or through your use of the Services prior to termination.
Section B: Revenue Monster Technology
1. API and Dashboard
Revenue Monster has developed and provides access to the API that may be used to access the Services. You may use the API solely as described in the Documentation to use the Services on websites and through the applications identified in your Revenue Monster Account. You may manage your Revenue Monster Account, connect with other service providers, and enable additional features through the Revenue Monster management dashboard (“Dashboard”).
You may not use the API for any purpose, function, or feature not described in the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the API and Documentation from time to time, andtime, and may add or remove functionality. We will provide you Notice in the event of material changes, deprecations, or removal of functionality from the API so that you may continue using the Services with minimal interruption.
We will make publishable and secret API keys for live and test Transactions available to you through the Dashboard. Publishable keys identify Transactions with your Customers, and secret keys permit any API call to your Revenue Monster Account. You are responsible for securing your secret keys – do not publish or share them with any unauthorized persons. Failure to secure your secret keys will increase the likelihood of fraud on your Revenue Monster Account and potential losses to you or your Customers. You should contact us immediately if you become aware of any unauthorized use of your secret key or any other breach of security regarding the Services. We provide more details on proper use of publishable and secret API keys in the Documentation.
2. Ownership of Revenue Monster IP
Revenue Monster and its licensors exclusively and solely own all rights, title, and interest in the patents, copyrights (including rights in source codes and derivative works), moral rights, rights of publicity, trademarks or service marks, logos and designs, trade secrets, and other intellectual property embodied by, or contained in the API, Services, Dashboard, and Documentation (collectively, “Revenue Monster IP”) or any copies thereof. Revenue Monster IP is protected by copyright, trade secret, patent, and other intellectual property Laws, and all rights in Revenue Monster IP not expressly granted to you in this Agreement are reserved.
For clarity purpose, RM shall retain all creations, developments, source codes, ideas (i.e: software programs) supplied, rendered and/ or procured by RM (exclusive of information and documents furnished by you pursuant to this Agreement). RM holds absolute ownership of the copyright, and/or other Intellectual Property rights in relation to its content.
RM’s name, RM’s logo, the Service, and the third-party and the product names associated with the Service are trademarks of the Company and/or its affiliates, and no right or license is granted to use them.
For the avoidance of doubt, the term and the Services herein shall include its respective components, processes and design in its entirety.
You may choose to or we may invite you to submit comments or ideas about improvements to the Service, our API, our platform, or any other component of our products or services (“Ideas”). If you submit an Idea to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the Idea. You also agree that Revenue Monster has no fiduciary or any other obligation to you in connection with any Idea you submit to us, and that we are free to use your Ideas without any attribution or compensation to you.
You are granted a non-exclusive and non-transferable license to electronically access and use the Revenue Monster IP only in the manner described in this Agreement. Revenue Monster does not sell to you, and you do not have the right to sublicense the Revenue Monster IP. We may make updates to the Revenue Monster IP or new Services available to you automatically as electronically published by Revenue Monster, but we may require action on your part before you may use the Revenue Monster IP or new Services (including activation through the Dashboard, or acceptance of new or additional terms). Revenue Monster may revoke or terminate this licence at any time if you use Revenue Monster IP in a manner prohibited by this Agreement.
You may not: (i) claim or register ownership of Revenue Monster IP on your behalf or on behalf of others; (ii) sublicense any rights in Revenue Monster IP granted by us; (iii) import or export any Revenue Monster IP to a person or country in violation of any country’s export control Laws; (iv) use Revenue Monster IP in a manner that violates this Agreement or Laws; or (v) attempt to do any of the foregoing.
4. Revenue Monster Marks; References to Our Relationship
We may make certain Revenue Monster logos or marks (“Revenue Monster Marks”) available for use by you and other users to allow you purely to identify Revenue Monster as a service provider. Revenue Monster may limit or revoke your ability to use Revenue Monster Marks at any time. You may never use any Revenue Monster Marks or Revenue Monster IP consisting of trademarks or service marks without our express permission, or in a manner that may lead people to confuse the origin of your products or services with ours.
During the term of this Agreement, we may publicly identify you as a Revenue Monster user. If you do not want us to identify you as a user, please contact us. Neither you nor we will imply any untrue sponsorship, endorsement, or affiliation between you and Revenue Monster. Upon termination of your Revenue Monster Account, both you and Revenue Monster will remove any public references to our relationship from our respective websites.
You may use the Services to upload or publish text, images, and other content (collectively, “Content”) to your Revenue Monster Account and to third-party sites or applications but only if you agree to obtain the appropriate permissions and, if required, licenses to upload or publish any such Content using the Services. You agree to fully reimburse Revenue Monster for all fees, fines, losses, claims, and any other costs we may incur that arise from publishing illegal Content through the Services, or claims that Content you published infringes the intellectual property, privacy, or other proprietary rights of others.
Section C: Payment Processing Services
1. Payment Processing Services Overview
Revenue Monster works with various Revenue Monster affiliates, Payment Method Providers and Payment Method Acquirers to provide you with access to the Payment Methods and Payment Processing Services. Where the Payment Processing Services enable you to submit Charges (as defined below), we may limit or refuse to process Charges for any Prohibited Businesses, or for Charges submitted in violation of this Agreement.
Your use of a Payment Method may be subject to separate terms applicable to the Payment Method.
The following terms used in this Agreement relate to your use of Payment Processing Services:
“Charge” means a credit or debit instruction to capture funds from an account that a Customer maintains with a bank or other financial institution in connection with a Transaction.
“Dispute” means an instruction initiated by a Customer for the return of funds for an existing Charge;
“Fine” means any fines, levies, or other charges imposed by us, a Payment Method Provider or a Payment Method Acquirer, caused by your violation of Laws or this Agreement, or as permitted by the applicable Payment Method Rules.
“Payment Method Rules” means the guidelines, bylaws, rules, and regulations imposed by the Payment Method Providers and Payment Method Acquirers that operate Payment Methods supported by Revenue Monster
“Payment Method” means a type of payment method that Revenue Monster accepts as part of the Payment Processing Services, such as credit card, debit card, and Automated Clearing House (“ACH”).
“Payment Method Acquirer” means a financial institution that is authorized by a Payment Method Provider to enable the use of a Payment Method by accepting Charges from Customers on behalf of the Payment Method Provider, and routing these Charges to the Payment Method Provider.
“Payment Method Provider” means the provider of a Payment Method, such as Visa, Mastercard, Discover, and American Express.
“Payment Processing Services” are Services that you may use to accept payments from your Customers for Transactions, perform other financial transactions, manage subscriptions, and perform transaction reporting.
“Refund” means an instruction initiated by you to return funds to a Customer for an existing Charge.
“Return” means an instruction initiated by you, a Customer, a Payment Method Provider or a Payment Method Acquirer to return funds unrelated to an existing Charge.
“Reversal” means an instruction initiated by a Payment Method Provider, a Payment Method Acquirer or us to return funds for an existing Charge. Reversals may result from (i) invalidation of a charge by a Payment Method Provider or a Payment Method Acquirer; (ii) funds settled to you in error or without authorization; and (iii) submission of a Charge in violation of the applicable Payment Method Rules, or where submission of the Charge or your use of Payment Processing Services violates this Agreement.
Revenue Monster works with various Revenue Monster affiliates, Payment Method Providers and Payment Method Acquirers to provide you with access to the Payment Methods and Payment Processing Services. Where the Payment Processing Services enable you to submit Charges (as defined belowabove), we may limit or refuse to process Charges for any Prohibited Businesses, or for Charges submitted in violation of this Agreement.
Your use of a Payment Method may be subject to separate terms applicable to the Payment Method.
2. Registering for Use of Payment Processing Services
When you register for a Revenue Monster Account, you may be asked for financial information, or information we use to identify you, your Representatives, principals, beneficial owners, and other individuals associated with your Revenue Monster Account. Throughout the term of this Agreement, we may share information about your Revenue Monster Account with Payment Method Providers and Payment Method Acquirers in order to verify your eligibility to use the Payment Processing Services, establish any necessary accounts or credit with Payment Method Providers and Payment Method Acquirers, monitor Charges and other activity, and conduct risk management and compliance reviews. We will review and may conduct further intermittent reviews of your Revenue Monster Account information to determine that you are eligible to use the Payment Processing Services.
3. Processing Transactions; Disputes, Refunds, Reversals
You may only submit Charges through the Payment Processing Services that are authorized by your Customers. To enable us to process Transactions for you, you authorize and direct us, our affiliates, the Payment Method Providers and Payment Method Acquirers to receive and settle any payment processing proceeds owed to you through the Payment Processing Services. You may not, other than as required by the Financial Services Terms or Payment Terms (each as defined below), grant or assign any interest in payment processing proceeds to any third party until such time as the payment processing proceeds are deposited into your Payout Account (as defined below). You appoint Revenue Monster and Revenue Monster payments company as your agents for the limited purpose of directing, receiving, holding and settling such proceeds. You agree that Revenue Monster’s or Revenue Monster Payment Company’s receipt of such proceeds satisfies the relevant end-customer’s obligations to make payments to you. We will promptly update your Revenue Monster Account balance to reflect any such proceeds that we receive on your behalf.
Except where Revenue Monster and a Customer have otherwise agreed, you maintain the direct relationship with your Customers and are responsible for: (i) acquiring appropriate consent to submit Charges through the Payment Processing Services on their behalf; (ii) providing confirmation or receipts to Customers for each Charge; (iii) verifying Customers’ identities; and (iv) determining a Customer’s eligibility and authority to complete Transactions. However, even authorized Transactions may be subject to a Dispute. Revenue Monster is not responsible for or liable to you for authorized and completed Charges that are later the subject of a Dispute, Refund, or Reversal, are submitted without authorization or in error, or violate any Laws.
You are immediately responsible to us for all Disputes, Refunds, Reversals, Returns, or Fines regardless of the reason or timing. We may decline to act upon a Refund instruction, or delay execution of the instruction, if: (i) it would cause your Revenue Monster Account balance to become negative; (ii) you are the subject of bankruptcy proceedings; or (iii) where we otherwise believe that there is a risk that you will not meet your liabilities under this Agreement (including with respect to the Charge that is the subject of the Refund instruction).
In many but not all cases, you may have the ability to challenge a Dispute by submitting evidence through the API or the Dashboard. We may request additional information to provide to Payment Method Providers and Payment Method Acquirers to assist you in contesting the Dispute, but we cannot guarantee that your challenge will be successful. Payment Method Providers and Payment Method Acquirers may deny your challenge for any reason they deem appropriate. Where a challenge is entirely or partially successful, your Revenue Monster Account will, subject to our exercise of our rights under Section C.9 below, be credited with the funds associated with the Charge that is the subject of the Dispute (or a portion thereof). You may not submit a new Charge which duplicates a Transaction that is subject to a Dispute.
Please keep in mind that, as explained in Section D.3, you are liable for all losses you incur when lost or stolen payment credentials or accounts are used to purchase products or services from you. Revenue Monster does not and will not insure you against losses caused by fraud under any circumstances.
A Reversal for a Charge may be issued if the Charge is made without the account owner’s authorization or in connection with a Prohibited Business, violates the applicable Payment Method Rules, or for other applicable reasons. If a Reversal is issued, we will provide you Notice and a description of the cause of the Reversal.
4. Responsibilities and Disclosures to Your Customers
It is very important to us that your Customers understand the purpose, amount, and conditions of Charges you submit to us. With that in mind, when using the Payment Processing Services you agree to: (i) accurately communicate, and not misrepresent, the nature of the Transaction, and the amount of the Charge in the appropriate currency prior to submitting it to the API; (ii) provide a receipt that accurately describes each Transaction to Customers; (iii) provide Customers a meaningful way to contact you in the event that the product or service is not provided as described; (iv) not use Services to sell products or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; and (v) inform Customers that Revenue Monster and its affiliates process Transactions (including payment Transactions) for you. You also agree to maintain and make available to your Customers a fair and neutral return, refund, cancellation, or adjustment policy, and clearly explain the process by which Customers can receive a Refund.
You may use some Payment Processing Services to receive recurring or subscription payments from your Customers. If you use the Payment Processing Services to submit these recurring or subscription Charges, you agree to comply with applicable Laws, including clearly informing Customers in advance of submitting the initial Charge that they will be charged on an ongoing basis and explaining the method for unsubscribing or cancelling their recurring billing or subscription.
If you engage in Transactions with Customers who are individuals (i.e. consumers), you specifically agree to provide consumers disclosures required by Law.
5. Payment Terms and Financial Services Terms
Your use of the Payment Processing Services is subject to additional terms that apply between you and one or more of Revenue Monster, a Revenue Monster affiliate, and a Payment Method Provider. When these additional terms relate to a specific Payment Method they are “Payment Terms”, and when they relate to specific Payment Processing Services they are “Financial Services Terms”. Additionally, a Payment Method Provider may enforce the terms of this Agreement directly against you.
We may add or remove Payment Method Providers and Payment Method Acquirers at any time. The Payment Terms and Financial Services Terms may also be amended from time to time. Your continuing use of the Payment Processing Services constitutes your consent and agreement to such additions, removals and amendments.
You are responsible for all losses, reversals, fees, claims, penalties or chargebacks, incurred by you or RM, another user, or a third party caused by or arising out of your breach of this Agreement, damage to or loss of your mobile device, the authorized use of your account by a third party and/or your use of the Service, and where such are borne by you, another user, or a third party you agree to reimburse the same for any and all such liability.
You agree that you will cooperate in relation to any financial crime screening that is required and to assist RM in complying with any prevailing laws or regulations in place.
You agree that you will cooperate in relation to any financial crime screening that is required and to assist RM in complying with any prevailing laws or regulations in place.
6. Settlement and Payout Schedule
a. Settlement to Your Payout Account: Revenue Monster will, with its banking partners, arrange to settle funds to the bank or other financial institution account that you designate in the Dashboard (your “Payout Account”). A positive balance in your Revenue Monster Account will result in settlement to your Payout Account and a negative balance in your Revenue Monster Account will result in a deduction, set-off and/or debit of the amounts owed in accordance with Section C.9 below. We may reduce the amount settled to your Payout Account by the amount of Fees, Fines, and amounts owed to us for any reason. You affirm that you are authorized to initiate settlements to and debits from the Payout Account. If a settlement or debit is processed via ACH, you acknowledge that the NACHA Operating Rules will apply to the settlement or debit, and you agree to be bound by these rules.
b. Payout Schedule: The term “Payout Schedule” refers to the time it takes for us to initiate settlement to your Payout Account. Your Payout Schedule is specified in the Dashboard. Revenue Monster may require a holding period before making initial settlement to the Payout Account. After the initial settlement of funds, we will settle funds to the Payout Account according to the Payout Schedule; however, please be aware that a Payment Method Provider, a Payment Method Acquirer, or the financial institution holding your Payout Account, may delay settlement for any reason. We are not responsible for any action taken by the institution holding your Payout Account to not credit the Payout Account or to otherwise not make funds available to you as you expected.
We reserve the right to change the Payout Schedule or to suspend settlement to you. Examples of situations where we may do so are:
(i) (i) where there are pending, anticipated, or excessive Disputes, Refunds, or Reversals;
(ii) (ii) in the event that we suspect or become aware of suspicious activity; or
(iii) (iii) where we are required by Law or court order. We have the right to withhold settlement to your Payout Account upon termination of this Agreement if we reasonably determine that we may incur losses resulting from credit, fraud, or other legal risks associated with your Revenue Monster Account. If we exercise our right to withhold a Payout for any reason, we will communicate the general reason for withholding the Payout and give you a timeline for releasing the funds.
c. Incorrect Settlement: The information required for settlement will depend on the financial institution holding the Payout Account. Please make sure that any information about the Payout Accounts that you provide to us is accurate and complete. If you provide us with incorrect information (i) you understand that funds may be settled to the wrong account and that we may not be able to recover the funds from such incorrect transactions and (ii) you agree that you are solely responsible for any losses you or third parties incur due to erroneous settlement transactions, you will not make any claims against us related to such erroneous settlement transactions, and you will fully reimburse us for any losses we incur.
7. Clearing Funds and Reserves
All funds resulting from Charges are held in pooled clearing accounts (the “Clearing Accounts”) with our banking partners. We will settle funds to and from the Clearing Accounts in the manner described in this Agreement; however, you have no rights to the Clearing Accounts or to any funds held in the Clearing Accounts, you are not entitled to draw funds from the Clearing Accounts, and you will not receive interest from funds maintained in the Clearing Accounts.
In certain circumstances, we may require you to place funds in reserve or to impose conditions on the release of funds (each a “Reserve”). We may impose a Reserve on you for any reason if we determine that the risk of loss to Revenue Monster, Customers, or others associated with your Revenue Monster Account is higher than normal. For example, we may hold a Reserve if: (i) your or your Customers’ activities increase the risk of loss to us or to your Customers, (ii) you have violated or are likely to violate this Agreement, or (iii) your Revenue Monster Account has an elevated or abnormally high number of Disputes. If we impose a Reserve, we will establish the terms of the Reserve and provide you Notice of the amount, timing, and conditions upon which the funds in the Reserve will be released to you. In many cases, the Reserve amount will be the entire amount of Charges processed using the Payment Processing Services. We may change or condition the terms of the Reserve based on our continuous assessment and understanding of the risks associated with your Revenue Monster Account, if required to do so by Payment Method Providers or Payment Method Acquirers, or for any other reason. We may fund the Reserve with funds processed through your use of Payment Processing Services, by debiting the Payout Account or another bank account associated with your Revenue Monster Account, or by requesting funds directly from you. To the extent possible, we prefer to identify the necessity for a Reserve in advance of establishing one.
8. Security Interests, Collection, and Set-Off Rights
a. Security Interests: You hereby grant us a lien and security interest in all funds for Transactions that we process for you, including funds that we deposit into your Payout Accounts, as well as funds held in any other bank accounts to which such Transaction funds are deposited or transferred (“Funds”). This means that if you have not paid fFunds that you owe to us, your Customers, or to any of our affiliates (hereinafter known as “Unpaid Funds”), we have a right superiorfirst right of refusal to the rights of any of your other creditors to seize or withhold funds Funds owed to from you for Transactions that we process through the Services, and to debit or withdraw funds Funds from any bank account associated with your Revenue Monster Account (including your Payout Accounts) to settle the Unpaid Funds to us. Upon our request, you will execute and deliver any documents and pay any associated fees we consider necessary to create, perfect, and maintain a security interest in such fundsFunds.
b. Collection and Set-Off Rights: You agree to pay all amounts owedUnpaid Fund to us and to our affiliates on demand. Your failure to pay amounts owed to usUnpaid Fund to us or to our affiliates under this Agreement is a breach and you will be liable for any costs we incur during collection in addition to the amount you owe to us. Collection costs may include, attorneys’ fees and expenses, costs of any arbitration or court proceeding, collection agency fees, any applicable interest, and any other related cost. Where possible, we will first attempt to collect or set-off amounts owed to us and to or affiliates from balances in your Revenue Monster Accounts from your use of the Payment Processing Services or from funds Funds that we hold in Reserve. However, we may collect any amounts you owe Unpaid Funds us under this Agreement by deducting or setting-off amounts that you owe from the Revenue Monster account balance (or debiting the payout account for such Revenue Monster account) for any Revenue Monster account that we determine, acting reasonably, is associated with your Revenue Monster Account. Similarly, we may deduct or set-off amounts from your Revenue Monster Account balance (or debit your Payout Accounts) in order to collect amounts owed to usthe Unpaid Fund in relation to such associated Revenue Monster accounts.
In certain circumstances that the Unpaid Funds has reached a high threshold of RM5,000.00 and above, we may require a personal, parent or other guarantee (a “Guarantee”) from a user’s principal, owner, or other guarantor. A Guarantee consists of a legally binding promise by an individual or an entity to pay any amounts the user owes in the event that the user is unable to pay. If we require you to provide us with a Guarantee, we will specifically inform you of the amount of, and the reasons for the Guarantee. If you are unable to provide such a Guarantee when required, you will not be permitted to use the Services.
9. Reconciliation and Error Notification
The Dashboard contains details of Charges, Charge history, and other activity on your Revenue Monster Account. Except as required by Law, you are solely responsible for reconciling the information in the Dashboard generated by your use of Payment Processing Services with your records of Customer Transactions, and for identifying any Transaction errors. You agree to review your Revenue Monster Account and immediately notify us of any errors. We will investigate any reported errors, including any errors made by Revenue Monster or a Payment Method Provider, and, when appropriate, attempt to rectify them by crediting or debiting the Payout Account identified in the Dashboard. However, you should be aware that your ability to recover funds you have lost due to a Transaction error may be very limited or even impossible, particularly if we did not cause the error, or if funds are no longer available in any Payout Account. We will work with you and our Payment Method Providers to correct a Transaction error in accordance with the applicable Payment Method Rules; however, if you fail to communicate a Transaction error to us for our review without undue delay and, in any event, within 60 days after you discovered it and flagged it in the Dashboard, you waive your right to make any claim against us or our Payment Method Providers for any amounts associated with the Transaction error.
10. Dormant Accounts
If you leave any funds dormant in a Revenue Monster Account and you do not give us instructions where to send them, we may be required by Law to deem the funds to be abandoned by you, and to deliver them to various government agencies. To the extent required by Law, we will attempt to provide you Notice if we hold funds payable to you in an account beyond the applicable dormancy period for abandoned property. If we are unable to contact you, we will treat the funds in your Revenue Monster Account to be abandoned, and will deliver them to the appropriate government authority.
Section D: Data Usage, Privacy, and Security
You affirm that you are now and will continue to be compliant with all applicable Laws governing the privacy, protection, and your use of Data that you provide to us or access through your use of the Services. You also affirm that you have obtained all necessary rights and consents under applicable Laws to disclose to Revenue Monster – or allow Revenue Monster to collect, use, retain, and disclose – any Personal Data that you provide to us or authorize us to collect, including Data that we may collect directly from Customers using cookies or other similar means. As may be required by Law and in connection with this Agreement, you are solely responsible for disclosing to Customers that Revenue Monster processes Transactions (including payment Transactions) for you and may receive Personal Data from you. Additionally, where required by Law or Payment Method Rules, we may delete or disconnect a Customer’s Personal Data from your Revenue Monster Account when requested to do so by the Customer.
If we become aware of an unauthorized acquisition, disclosure or loss of Customer Personal Data on our systems, we will notify you consistent with our obligations under applicable Law. We will also notify you and provide you sufficient information regarding the unauthorized acquisition, disclosure or loss to help you mitigate any negative impact on the Customer.
PCI Compliance: If you use Payment Processing Services to accept payment card Transactions, you must comply with the Payment Card Industry Data Security Standards (“PCI-DSS”) and, if applicable to your business, the Payment Application Data Security Standards (PA-DSS) (collectively, the “PCI Standards”). Revenue Monster provides tools to simplify your compliance with the PCI Standards, but you must ensure that your business is compliant. The specific steps you will need to take to comply with the PCI Standards will depend on your implementation of the Payment Processing Services. You can find more information about implementing Revenue Monster in a manner compliant with the PCI Standards. You will promptly provide us with documentation demonstrating your compliance with the PCI Standards upon our request. If you elect to store or hold “Account Data”, as defined by the PCI Standards (including Customer card account number or expiration date), you must maintain a system that is compliant with the PCI Standards.
If you intend to use a third-party service provider to store or transmit Account Data, you must not share any data with the service provider until you verify that the third party holds sufficient certifications under the PCI Standards, and notify us of your intention to share Account Data with the service provider.
1. Security and Fraud Controls
a. Revenue Monster’s Security: Revenue Monster is responsible for protecting the security of Data in our possession. We will maintain commercially reasonable administrative, technical, and physical procedures to protect User Data and Personal Data stored in our servers from unauthorized access, accidental loss, modification, or breach, and we will comply with applicable Laws and Payment Method Rules when we handle User and Personal Data. However, no security system is impenetrable and we cannot guarantee that unauthorized parties will never be able to defeat our security measures or misuse any Data in our possession. You provide User Data and Personal Data to Revenue Monster with the understanding that any security measures we provide may not be appropriate or adequate for your business, and you agree to implement Security Controls (as defined below) and any additional controls that meet your specific requirements. In our sole discretion, we may take any action, including suspension of your Revenue Monster Account, to maintain the integrity and security of the Services or Data, or to prevent harm to you, us, Customers, or others. You waive any right to make a claim against us for losses you incur that may result from such actions we may take to prevent such harm.
b. Your Security: You are solely responsible for the security of any Data on your website, your servers, in your possession, or that you are otherwise authorized to access or handle. You will comply with applicable Laws and Payment Method Rules when handling or maintaining User Data and Personal Data, and will provide evidence of your compliance to us upon our request. If you do not provide evidence of such compliance to our satisfaction, we may suspend your Revenue Monster Account or terminate this Agreement.
c. Security Controls: You are responsible for assessing the security requirements of your business, and selecting and implementing security procedures and controls (“Security Controls”) appropriate to mitigate your exposure to security incidents. We may provide Security Controls as part of the Services, or suggest that you implement specific Security Controls. However, your responsibility for securing your business is not diminished by any Security Controls that we provide or suggest, and if you believe that the Security Controls we provide are insufficient, then you must separately implement additional controls that meet your requirements.
d. Fraud Risk: While we may provide or suggest Security Controls, we cannot guarantee that you or Customers will never become victims of fraud. Any Security Controls we provide or suggest may include processes or applications developed by Revenue Monster, its affiliates, or other companies. You agree to review all the Security Controls we suggest and choose those that are appropriate for your business to protect against unauthorized Transactions and, if appropriate for your business, independently implement other security procedures and controls not provided by us. If you disable or fail to properly use Security Controls, you will increase the likelihood of unauthorized Transactions, Disputes, fraud, losses, and other similar occurrences. Keep in mind that you are solely responsible for losses you incur from the use of lost or stolen payment credentials or accounts by fraudsters who engage in fraudulent Transactions with you, and your failure to implement Security Controls will only increase the risk of fraud. We may assist you with recovering lost funds, but you are solely responsible for losses due to lost or stolen credentials or accounts, compromise of your username or password, changes to your Payout Account, and any other unauthorized use or modification of your Revenue Monster Account. Revenue Monster is not liable or responsible to you and you waive any right to bring a claim against us for any losses that result from the use of lost or stolen credentials or unauthorized use or modification of your Revenue Monster Account, unless such losses result from Revenue Monster’s willful or intentional actions. Further, you will fully reimburse us for any losses we incur that result from the use of lost or stolen credentials or accounts.
We may also provide you with Data regarding the possibility or likelihood that a Transaction may be fraudulent. We may incorporate any subsequent action or inaction by you into our fraud model, for the purpose of identifying future potential fraud. You understand that we provide this Data to you for your consideration, but that you are ultimately responsible for any actions you choose to take or not take in relation to such Data.
2. Your Use of Data with Revenue Monster Connect and Revenue Monster Relay
When using Revenue Monster Connect or Revenue Monster Relay, you will have the ability to connect your Revenue Monster Account with a Platform or App. Connected Platforms and Apps may take certain actions on your behalf and access Data available through your Reven